Challenges

Limited Student Self-Service Capabilities: Students lacked a centralized platform to access resources, manage profiles, or communicate with staff. This limitation resulted in disengagement, reduced transparency, and inconsistent student support.
Manual Scheduling & Attendance Tracking: Class scheduling and attendance were managed manually, increasing staff workload and introducing errors. This inefficiency made it difficult to provide accurate reporting and ensure compliance with attendance requirements.
Inefficient Recruitment & Enrollment Processes: The recruitment and enrollment process was slow and error-prone due to manual data entry and inconsistent workflows. This bottleneck delayed student onboarding and reduced operational efficiency.

Solutions

Empowering Students with Self-Service Access: CUBE84 implemented Salesforce Experience Cloud to provide students with a user-friendly portal to access information, manage their profiles, track their progress, and interact with CCA staff. This implementation significantly improved student engagement and satisfaction.
Automating Class Management & Attendance Tracking: Salesforce enabled CCA to efficiently manage class schedules, track student attendance, and automate the creation of make-up classes. This solution eliminated manual processes, improved accuracy, and ensured compliance with attendance requirements.
Optimizing Recruitment & Enrollment Workflows: CUBE84 implemented a streamlined recruitment and enrollment process within Salesforce, automating tasks such as data entry, communication workflows, and eligibility checks. This enhancement significantly reduced manual effort, improved data accuracy, and enhanced student and provider experience.

Impact

100% Portal Adoption: Students and partners fully embraced the Experience Cloud portals for self-service and engagement.
60% Increase in Responsiveness: Improved communications led to faster support and smoother collaboration between CCA, students, and partners.
2x Efficiency: Process automation halved the manual effort across departments.
95% Data Visibility Boost: A centralized platform enabled organization-wide insights and stronger reporting.
70% Faster Decision-Making: Real-time analytics and dashboards drove quicker, more confident decisions.

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Case Study

CCA-Case: Estimated Project

Case Study

Custom Salesforce solutions for 2X efficiency and better engagement

Enhancing user experience and streamlining core processes for CCA

Engagement type

Estimated Project

Product

Sales Cloud, Experience Cloud

Industry

Nonprofit, Healthcare & Lifesciences

The Center for Caregiver Advancement (CCA) is a nonprofit dedicated to upskilling caregivers through comprehensive training and support programs like Home Care and Ed-Fund, equipping professionals to deliver high-quality care.

Overview

Key Challenges: No self-service capabilities, manual processes, poor visibility
Key Solutions: Centralized platform, process automation, portals
Key Results: 2x team efficiency, 100% portal adoption, 70% faster decisions

Challenges

Limited Student Self-Service Capabilities: Students lacked a centralized platform to access resources, manage profiles, or communicate with staff. This limitation resulted in disengagement, reduced transparency, and inconsistent student support.
Manual Scheduling & Attendance Tracking: Class scheduling and attendance were managed manually, increasing staff workload and introducing errors. This inefficiency made it difficult to provide accurate reporting and ensure compliance with attendance requirements.
Inefficient Recruitment & Enrollment Processes: The recruitment and enrollment process was slow and error-prone due to manual data entry and inconsistent workflows. This bottleneck delayed student onboarding and reduced operational efficiency.

Solutions

Empowering Students with Self-Service Access: CUBE84 implemented Salesforce Experience Cloud to provide students with a user-friendly portal to access information, manage their profiles, track their progress, and interact with CCA staff. This implementation significantly improved student engagement and satisfaction.
Automating Class Management & Attendance Tracking: Salesforce enabled CCA to efficiently manage class schedules, track student attendance, and automate the creation of make-up classes. This solution eliminated manual processes, improved accuracy, and ensured compliance with attendance requirements.
Optimizing Recruitment & Enrollment Workflows: CUBE84 implemented a streamlined recruitment and enrollment process within Salesforce, automating tasks such as data entry, communication workflows, and eligibility checks. This enhancement significantly reduced manual effort, improved data accuracy, and enhanced student and provider experience.

Impact

100% Portal Adoption: Students and partners fully embraced the Experience Cloud portals for self-service and engagement.
60% Increase in Responsiveness: Improved communications led to faster support and smoother collaboration between CCA, students, and partners.
2x Efficiency: Process automation halved the manual effort across departments.
95% Data Visibility Boost: A centralized platform enabled organization-wide insights and stronger reporting.
70% Faster Decision-Making: Real-time analytics and dashboards drove quicker, more confident decisions.

Custom Salesforce solutions for 2X efficiency and better engagement

Engagement type

Estimated Project

Product

Sales Cloud, Experience Cloud

Industry

Nonprofit, Healthcare & Lifesciences

Overview

Are you facing some struggles with Sales Cloud?

Services

Product Expertise

Industries

Resources

Who We Are

Careers

Connect with us

Custom Salesforce solutions for 2X efficiency and better engagement

Engagement type

Estimated Project

Product

Sales Cloud, Experience Cloud

Industry

Nonprofit, Healthcare & Lifesciences

Overview

Are you facing some struggles with Sales Cloud?

Services

Product Expertise

Industries

Resources

Who We Are

Careers

Connect with us